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Privacy Policy

Effective Date: July 8, 2025

KrabX Crypto Trading (“KrabX,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy explains how we collect, use, share, and safeguard the personal information you provide when you use our website krabx.com and related services (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide Directly

When you initiate a trade, we collect:

  • Identity & Contact Data: Full name, date of birth, government-issued ID (photo), selfie with ID, residential or business address, phone number, email address

  • Financial & Transaction Data: Bank account details, Zelle/Cash App profile screenshot, wire transfer instructions, wallet addresses, transaction amount and date

  • KYC & AML Data: Source-of-funds attestation, business ownership details (for company accounts), any additional documents required for regulatory compliance

  • Communications: Messages and attachments you send via live chat, email, or contact forms

1.2 Information We Collect Automatically

  • Usage Data: IP address, browser type, operating system, referral URLs, pages visited, and time stamps

  • Cookies & Tracking: We use cookies and similar technologies (e.g., Google Analytics, Hotjar) to understand site traffic, improve functionality, and personalize your experience

  • Performance Data: Load times, error logs, and feature usage to help us improve stability and design

2. How We Use Your Information

We use your personal information to:

  • Provide & Improve Services: Execute trades, process payments, verify identity, and maintain escrow workflows

  • Regulatory Compliance: Fulfill our obligations as a FinCEN-registered Money Services Business, including filing Currency Transaction Reports (CTRs) for transactions over $10,000, Suspicious Activity Reports (SARs), and maintaining records for a minimum of 5 years

  • Customer Support: Respond to your inquiries via live chat, email, or phone, and troubleshoot any issues

  • Security & Fraud Prevention: Screen against sanctions/PEP lists, detect suspicious activity, and enforce our Terms of Service

  • Marketing & Communications: Send service announcements, promotional offers, and educational content (you may opt out at any time)

  • Analytics & Research: Analyze trends to enhance features, user experience, and platform performance

3. Sharing Your Information

3.1 Service Providers & Partners

We disclose personal information to third-party providers who perform services on our behalf, including:

  • Escrow Platforms: LocalCoinSwap, Bitvalve (to hold and release funds)

  • Payment Processors & Banks: For wire transfers, Zelle, Cash App, and other rails

  • Compliance & Screening Tools: OFAC/PEP sanctions screening, identity-verification services

  • Hosting & Infrastructure: Cloud servers, data storage, and security monitoring

  • Analytics & Marketing: Google Analytics, email service providers, and live-chat platforms

3.2 Legal & Regulatory Disclosures

We may share your data when required by law or government request, including:

  • FinCEN, IRS, or other regulatory authorities for AML/KYC reporting

  • Law enforcement in response to subpoenas or lawful investigations

  • To protect our rights, property, or safety, or that of our users

3.3 Business Transfers

If KrabX is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction—subject to confidentiality obligations.

4. Data Retention

  • KYC & Transaction Records: Retained for at least 5 years as required by the Bank Secrecy Act

  • Support & Communication Logs: Retained for up to 2 years or as otherwise required for dispute resolution

5. Your Rights & Choices

  • Access & Correction: You may request a copy of your personal data or correct inaccuracies by contacting KrabX

  • Deletion: Subject to legal retention requirements, you may request deletion of your personal data.

  • Marketing Opt-Out: You may unsubscribe from promotional emails at any time via the link in our emails or by contacting us.

  • Cookie Preferences: Manage or disable cookies through your browser settings.

6. Cookies & Tracking Technologies

We use cookies to:

  • Maintain your session and login state

  • Analyze site performance and usage patterns

  • Personalize content and promotional offers

You can manage your cookie preferences in the banner at the bottom of our site or via your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised date at the top and notify users of significant changes via email or site notification.